Certainly! Here's a draft for a job description for the "Ecommerce Operations" role:

Job Location: Kotart

Department: Operations

Reports To: Ecommerce Operations Manager

Position Type: [Full-Time]

We are seeking a skilled and detail-oriented Ecommerce Operations Specialist to join our dynamic team. This role is pivotal in managing the day-to-day operations of our ecommerce platform, ensuring a seamless and efficient order fulfillment process. The ideal candidate will have a passion for ecommerce, a knack for problem-solving, and a commitment to delivering exceptional customer service.

• Order Management: Oversee the entire order process, including order placement, fulfillment, and tracking. Ensure timely processing and accuracy of orders.
• Claims Management: Handle customer claims effectively, resolving issues related to shipping, damages, and lost orders. Work closely with logistics and customer service teams to provide timely solutions.
• Returns Management: Manage the returns process, including receiving, inspecting, and processing returned items. Develop strategies to minimize returns and improve customer satisfaction.
• Inventory Management: Assist in managing inventory levels to ensure product availability and reduce overstock situations.
• Customer Service Support: Assist the customer service team in resolving order-related queries and issues, ensuring a high level of customer satisfaction.

• Proven experience in ecommerce operations, logistics, or a similar role.
• Strong understanding of ecommerce platforms and order management systems.
• Excellent organizational and time management skills.
• Strong analytical skills and attention to detail.
• Exceptional communication and interpersonal abilities.
• Ability to work in a fast-paced and dynamic environment.