Customer relationship management
Certainly! Here's a draft for a job description for the "Ecommerce Operations" role: Job Title: Ecommerce Operations Specialist Job Location: KotartDepartment: OperationsReports To: Ecommerce Operations ManagerPosition Type: [Full-Time]Job Overview: We are seeking a skilled and detail-oriented Ecommerce Operations Specialist to join our dynamic team. This role is pivotal in managing the day-to-day operations of our ecommerce platform, ensuring a seamless and efficient order fulfillment process. The ideal candidate will have a passion for ecommerce, a knack for problem-solving, and a commitment to delivering exceptional customer service. Key Responsibilities: Order Management: Oversee the entire order process, including order placement, fulfillment, and tracking. Ensure timely processing and accuracy of orders. Claims Management: Handle customer claims effectively, resolving issues related to shipping, damages, and lost orders. Work closely with logistics and customer service teams to provide timely solutions. Returns Management: Manage the returns process, including receiving, inspecting, and processing returned items. Develop strategies to minimize returns and improve customer satisfaction. Inventory Management: Assist in managing inventory levels to ensure product availability and reduce overstock situations. Customer Service Support: Assist the customer service team in resolving order-related queries and issues, ensuring a high level of customer satisfaction. Required Qualifications: Proven experience in ecommerce operations, logistics, or a similar role. Strong understanding of ecommerce platforms and order management systems. Excellent organizational and time management skills. Strong analytical skills and attention to detail. Exceptional communication and interpersonal abilities. Ability to work in a fast-paced and dynamic environment.
More about this Ecommerce Associate job
Ranbo Art is aggressively hiring for the job profile of Ecommerce Associate at Kota in Indraprastha Industrial Area locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 12,000 INR and can go up to 20,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have studied 12th Pass and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Kota to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Thoda English skills and sound communication skills for this job. 4. Who can apply for this job? Ans. Only Male candidates can apply for this job. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Kota at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 20-Nov-2023. For more details, download apna app and find Full Time jobs in Kota. Through apna, you can find jobs in 74 cities across India. Join NOW!
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