Telecaller

Job Type: Full-time / Part-time

Location: Remote

Department: Customer Service / Sales

About the Company: Swastik Traders is a leading provider of Multiple Products. We are committed to providing our customers with the highest level of service and building lasting relationships.

Role Overview: We are looking for an enthusiastic, motivated, and professional Telecaller to join our team remotely. As a Telecaller, you will be responsible for making outbound calls, handling inbound inquiries, and promoting our products/services to potential clients. The role requires excellent communication skills, a strong customer service orientation, and the ability to work independently from a remote location.

• Key Responsibilities:
• Outbound Calls: Make calls to potential clients and customers to promote our products/services and generate leads.
• Inbound Support: Answer inbound calls and provide information about products, services, or address customer queries.
• Sales & Upselling: Promote products and services to customers, and identify opportunities for upselling or cross-selling.
• Customer Engagement: Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Database Management: Maintain and update accurate records of calls and customer interactions using CRM tools.
• Report Generation: Provide regular feedback and reports on call metrics, sales performance, and customer interactions.
• Team Collaboration: Collaborate with team members and supervisors to meet targets and improve overall performance.
• Required Skills & Qualifications: Proven experience as a telecaller, customer service representative, or sales representative.
• Excellent verbal communication skills in [specify language].
• Ability to listen, understand, and communicate effectively with customers.
• Strong sales and negotiation skills.
• Basic computer skills and experience with CRM software.
• Ability to work independently and meet daily/weekly targets.
• Time management and organizational skills.
• High school diploma or equivalent (Bachelor’s degree preferred).
• Preferred Skills: Experience in [specific industry, e.g., telecommunication, healthcare, finance].
• Previous work-from-home experience is a plus.
• Work Environment & Benefits: Remote Work: Work from the comfort of your home.
• Flexible Hours: Flexible working hours based on the team's needs.
• Training & Support: Comprehensive training and continuous support.
• Compensation: Competitive salary and performance-based incentives.
• Career Growth: Opportunity to grow within the company and take on leadership roles.