Cluster Head Health Insurance Geo

Description

Job Description

1. Business planning

• Identify potential locations in assigned geographical locations & recruit right team members to develop business ( IMD recruitment , partner tie-ups ) generated from the location.
• Design business plan for driving sales and achieving set topline and bottom-line targets for locations being managed
• Provide team members the required support in terms of guidance on business matters/ solutions for challenges faced etc. to ensure that they are equipped to deliver targets while optimizing turnaround time
• Drive business for the assigned cluster by leveraging on functional run campaigns , incentive plans to ensure team exhibit right behavior & to increase number of customers converted in markets managed

2. Intermediary & Relationship Management

• Identify focus areas/ target customer segments for team members / key intermediaries and guide them to maximize revenue generated from identified target segments including cross sell and resolve business issues, if any
• Analyze performance of team members in various LOB’s and enable development of product portfolios for them accordingly to ensure maximization of lead/ revenue generated by each team member.
• Provide inputs to training team & central support team in designing and driving campaigns/ trainings programs for team members to develop their knowledge of specialized products (like indemnity , non-indemnity & travel.) and enhance their sales capabilities
• Orient new teams members with functional initiatives , business enabler inputs , incentive plans , distribution strategy , digital platforms for wider reach to build distribution team within 15 days of joining.
• Design and run engagement/ recognition programs at local level for intermediaries to ensure they are appropriately incentivized and motivated to drive business for BAGIC
• Approve IME’s / IMO’s onboarding , as proposed / identified by team member , based on the standard profile & business potential.
• Manage relationship with IME’s / IMO’s to understand their requirements, resolve any challenges faced by them and keep them engaged to drive high sales and business
• Plan business development activities to attract customer segments like planning sales activity at corporates, housing societies, health camps, by collaborate internally with concerned teams & externally with appropriate authority for approvals to enable sales team to execute plan.
• Provide input to zone head in design of new products/ revisions required in existing products basis feedback from intermediaries / Channel Partners (based on their market understanding)

3. Team Review, Monitoring & Support

• Review functional metrics and quality of portfolio across each agent segment and support the team with actuarial and underwriting inputs to improve the quality of portfolio
• Ensure every team member is visited at respective location twice a month & key IMD’s / IME / IMO’s met during location visit to discuss business development & address issues / concerns, if any
• Ensure all team members are registering requisite sales call / meetings through Goal Sheet application & monitor quality of sales meetings registered & share feedback with team members.
• Provide guidance to all team members to course correct in case of deviations from planned targets
• Present business status to Vertical Head Health Insurance Geo/ NHOD during periodic reviews
• Address operational issues, policy issuance support , EezeTab concerns, interdepartmental conflicts raised by team members to ensure seamless business acquisition.

4. Team Development

• Identify the right talent for various positions within team to ensure creation of engaged team
• Enable training needs identification and ensure periodic trainings for all stakeholders – team members, agents etc. to ensure everyone is up to date with product and process advancements
• Oversee rewards and recognition within team to ensure engagement and reinforcement of right behaviors among employees and agents
• Establish individual performance expectations and evaluation metrics, and regularly review individual performance
• Identify and create development opportunities for team members to enhance functional knowledge

Skills Required

Industry Understanding & Competitive Awareness; Product Knowledge; Customer Relations; Sales Execution

Education/Qualification

Graduate / MBA preferred

Desirable Skills

1.Good communication skills. 2.Flexible & adaptable to change. 3.Well versed with MS Office. 4.Should have good analytical and problem-solving skills. 5.Should be aware of the Local language.