Area / Territory Manager

Job Summary:The Cluster Manager will be responsible for overseeing multiple retail outlets/showrooms within a designated cluster/region. This role involves driving sales performance, ensuring operational excellence, implementing company policies, maintaining compliance with gold/jewellery industry standards, and leading store managers and their teams to deliver exceptional customer experiences while achieving business objectives.

Key Responsibilities: 

1.  Sales & Business Development

·       Drive sales targets and profitability for all showrooms within the assigned cluster.

·       Develop and implement sales strategies, promotions, and customer engagement programs.

·       Monitor competitor activities and market trends to enhance cluster performance.

2. Operations Management 

·       Ensure adherence to company policies, SOPs, and compliance standards across stores.

·       Oversee stock management, inventory controls, and gold/jewellery handling procedures.

·       Conduct regular audits to maintain quality, purity, and compliance with BIS hallmarking and regulatory standards.

3. People Management 

·       Lead, guide, and motivate Store Managers and staff across the cluster.

·       Conduct performance reviews and identify training needs to improve skills and customer service.

·       Ensure manpower planning, recruitment, and retention for smooth operations.

4. Customer Experience 

·       Ensure each showroom provides exceptional customer service and builds long-term relationships.

·       Handle escalations related to customer grievances and ensure timely resolutions.

5. Compliance & Security 

·       Ensure strict adherence to compliance, audit norms, and legal regulations related to the jewellery industry.

·       Implement strong security protocols for gold, diamonds, and high-value assets.

6. Reporting & MIS 

·       Analyze sales reports, customer insights, and business performance for decision-making.

·       Submit regular performance reports to senior management with improvement strategies.