E-Commerce Assistant

JOB DESCRIPTION – E-COMMERCE ASSISTANT Division: Vera Monde – Premium Perfumes

Company: SCOTTLUMIN / Vera Monde Pvt Ltd

Position Type: Full-Time

Location: Kerala / Remote–Hybrid (as per business requirement)

1. Position Overview The E-Commerce Assistant will support the online sales and marketing operations of Vera Monde’s premium perfume division. This role requires strong knowledge in e-commerce store management, digital marketing, social media handling, automation tools, and creative content production (especially reels).

The ideal candidate is proactive, tech-savvy, detail-oriented, and capable of driving online visibility, engagement, and conversions.

• 2. Key Responsibilities (KRA – Key Responsibility Areas)A. E-Commerce Store Management, Manage online stores (Shopify preferred) including product listings, pricing, inventory updates, and order processing.
• Ensure accurate product descriptions, titles, specifications, fragrance notes, and high-quality images.
• Monitor daily orders, returns, cancellations, and coordinate logistics where needed.
• Track store analytics: traffic, conversion, abandoned carts, funnels, repeat buyers.
• B. Social Media Management Manage Vera Monde’s official Instagram, Facebook, and YouTube handles.
• Plan and schedule posts, stories, and campaigns according to the brand calendar.
• Engage with comments, messages, and customer queries in a timely manner.
• C. Content Creation (Reels, Ads, Creatives)Shoot, edit, and publish high-quality reels showcasing perfumes, mood shots, behind-the-scenes, product usage, fragrance stories, etc.
• Create promotional graphics, banners, and ad creatives using Canva/Photoshop.
• Work closely with branding and marketing teams to maintain premium brand aesthetics.
• D. Performance Marketing & Campaign Handling Support execution of paid campaigns (Facebook/Instagram Ads, Google Ads).
• Monitor daily performance: CPC, ROAS, CTR, revenue, impressions, conversion rate.
• Suggest improvements to boost sales and brand awareness.
• E. Marketing Automation Set up and monitor automation flows (email, WhatsApp, chatbot sequences).
• Manage leads, customer journeys, and drip campaigns for abandoned carts, new launches, discounts, etc.
• Use automation tools like Mailchimp, Klaviyo, Interakt, or equivalent.
• F. Coordination & ReportingCoordinate with the branding agency (Graphbea) and internal marketing team.
• Assist with influencer collaborations and PR activities.
• Prepare weekly and monthly performance reports (sales, traffic, engagement, ad spend).

3. Key Performance Indicators (KPI)KPI CategoryPerformance MetricsStore Management100% accuracy in product listings, timely order management, reduced abandoned carts Social Media Growth Increase followers by X% monthly, maintain engagement rate >10%Content CreationMinimum 12–16 reels per month, premium quality & brand alignment Campaign Performance Achieve ROAS targets, improvement in CTR Automation EfficiencyWorking automation flows, reduced abandoned carts, increased repeat customers Reporting Discipline Weekly and monthly reports submitted on time

• 4. Required Skills & Qualifications Bachelor’s degree in Marketing, Media, IT, or related field.
• 1–3 years of experience in e-commerce or digital marketing roles.
• Strong familiarity with Shopify or other e-commerce platforms.
• Skilled in reel shooting & editing (mobile or DSLR).
• Proficient in Canva, Photoshop, or equivalent design tools.
• Working knowledge of Meta Ads / Google Ads dashboards.
• Experience with automation tools (Interakt, Mailchimp, Klaviyo, HubSpot).
• Excellent communication skills (English + Malayalam preferred).
• Creativity, attention to detail, and ability to meet deadlines.
• 5. Personality Traits Highly creative and visually oriented.
• Fast learner with strong tech adoption capability.
• Self-driven, disciplined, and accountable.
• Strong ownership mentality.
• Team player with a positive attitude.
• 6. Compensation & BenefitsSalary Range: ₹18,000 – ₹30,000 (based on skill & experience).
• Performance-based incentives.
• Opportunity to grow into E-Commerce Manager role.
• Learning & certification support (digital marketing, automation).
• Employee discounts on Vera Monde products.

7. Reporting Structure Reports To: Marketing Manager / Managing Director

Coordinates With: Branding Agency, Perfume Production Team, Logistics Team