Store Manager

• To ensure self and team handles all Guest concerns
• To responds to all Guest feedback with action plans to address opportunities
• To coach team on hospitality standards
• To communicate Guest feedback to the team and involve in action plans to resolve issues
• To empower the team to satisfy Guest needs and resolve concerns
• To ensures all training and reference materials are available and used by the team
• To execute processes that ensure the restaurant meets safety and sanitation standards
• To execute processes that ensure inside and outside cleanliness standards are met
• To ensure all shifts are appropriately staffed to achieve service with speed goals

Builds Team Talent:

• To handle all employee concerns with a sense of urgency
• To treat all team members fairly and with respect
• To provide coaching to team members to improve performance and ensure their growth.
• To recognize team members for demonstrating desired behavior and performance
• To ensure no team members is placed in position until all training is complete
• To provide regular communication to team including goals and results
• To use team member feedback to improve restaurant performance
• To source, trains, retains, and develops team members that improve the Guest experience
• To execute team service through effective scheduling, cross training, and deployment
• To hold team members accountable for their behavior and performance
•  To delegate appropriately to team based on their skill level
• To execute development plans for talented team members to grow their career
•  To maintain appropriate staffing levels to meet business needs

Drives Sales Growth:

• Executes all in store marketing promotions in a timely and professional manner
• Owns local store marketing in trade area, becoming integrated into the community
• Executes new product rollouts including team training, marketing, and sampling
• Sets goals and tracks results
• Involves entire team by communicating goals, results, and action plans
• Ensures each shift is appropriately staffed to meet hospitality with speed goals
• Ensures the restaurant is well maintained including cleanliness
• Ensure all products are available to Guests every shift and execute all products to standard
• Utilizes appropriate suggestive selling
• Manages Profit & Loss and Restaurant Compliance:
• Analyzes business information looking for trends and identifying root causes
• Problem solves issues and executes sound business decisions that improve performance
• Takes accountability for all controllable profit line items on P&L
• Executes system to control Cost of Sales to include effective ordering and inventory
• Executes effective hiring and scheduling to meet Cost of Labor goals
• Complete all self-audits, minimum 1 per month, and executes actions plans to address opportunities
• Manages cash loss through cash control procedures
• Follows a maintenance schedule for equipment and facility
• Sets goals and track results
• Involves entire team by communicating goals, results, and action plans

Planning and Communication:

• Discusses issues with other managers
• Discusses shift plans with team
• Involves entire team by communicating goals, results, and action plans
• Makes adjustments to assignments during the shift to achieve goals
• Ensures self and team handles all Guest concerns utilizing LAST with a sense of urgency
• Executes travel paths and delegates tasks as required

Ensures each shift is appropriately staffed to meet hospitality with speed goals