Technical Onsite Support Executive

Job Description - Technical Onsite Support Executive

Location: Kozhikode

Timings: Monday to Saturday (Day shift – 6 Days)

Experience: Freshers, Training will be provided.

Immediate joiners are highly welcome.

Key Roles and Responsibilities:

- Technical Support Executive will work with the Service Delivery Managers to support Software implementation and operation.

-Software is used by a location (mall, food court, airport, etc. ) to capture automated daily sales data from all outlets present in the location

-Candidate will be doing the follow-ups, monitoring, and new integrations

-New integration-related activities include

-Coordinate with brands and set up slots for utility installation/upgrade

-Ensure the system requirements are present for smooth installation

-Install our software/utility by connecting with brand teams

-Coordination & follow-ups with the retailers towards(New Brand integration) ADSR LIVE

-Monitoring software data includes

-Develop, support, facilitate, and implement a number of projects of moderate, diversity and complexity.

-Identify and monitor project risks through a proactive approach to projects

-Daily new live brands (PRE LIVE) huddle call to be conducted with the mall team

-Contribute in weekly project huddle call with SDM

Requirements:

-Knowledge of project-related information, viz., IIS, FTP, SFTP, Firewall, Antivirus, Cloud Server, Routers, and switches.

-Knowledge of software installation through remote connection tools and PoS understanding is a must

-MIS Reporting experience

-Querying / SQL language is a big plus.

-Experience in a similar role or retail operations experience will be preferred

-Understanding of Store Infrastructure (basic or advanced)

-Knowledge of databases and network environments is a plus.

-Previous customer service or support and/or basic technical experience required.

-Excellent verbal and written communication skills and interpersonal skills required

-Experience in providing support as a helpdesk for Software / Hardware / Networking domain

- Experience with traditional and/or cloud-based PoS in India is required (eg: Go Frugal, Petpooja, Posist, Navision, HDPoS, etc. )

-Courteous and professional phone manners, demeanor, and attitude are essential.