Technical Support Executive

Hello, 

WovV Technologies, Global Business Productivity SaaS company, is hiring Technical Onsite Support Executive for Kozhikode ( Calicut ) location. 

WovVTech’s suite of products are now empowering users across 3000 locations in 50 countries to digitise their operations, get real-time decision-driven analytics, and improve productivity. It counts global fortune 500 companies as its customers for SaaS products and technology services.  

WovV Technologies has been recognized as 

1. Best Employer, by ‘Business View’  

2. The Front-Runner in Information Technology, by ‘Go Global Awards-2021’ 

3. Top Revolutionary Digital Transformation Company by ‘Industry Wired' 

4. Top 10 Most Promising SaaS Companies, by ‘CEO Insights’ 

5. Top 20 Global SaaS Start-up, by ‘CIO Review’ 

6. Runner Up in EnergyTech and Business Model Innovation Category in GoGlobal Awards 2022 

Visit us at : https://WovVTech.com/ 

Careers at : https://WovVTech.com/careers/ 

Come join a winning team that loves to have fun and is building great products that make a difference.  

Job Description – Technical Onsite Support Executive 

Location : Kozhikode ( Calicut ) location (Local candidate in max 15 km radius of Lulu Mall Kozhikode Calicut Only)

Timings: Monday to Saturday (Day shift)  

Experience :  0-1 year 

Key Roles and Responsibilities

• Onsite Technical Support Executive will work with the Service Delivery Managers to support Tool / Software implementation and operation. 
• Install software / utility by connecting with brand teams 
• Tool / Software is used by a location (mall, food court, airport, etc. ) to capture automated daily sales data from all outlets present in the location 
• Candidate will be doing the follow-ups, monitoring, and new integrations for the tool and reports 
• New integration-related activities include coordinate with brands and set up slots for utility installation/upgrade 
• Ensure the system requirements are present for smooth installation 
• Coordination & follow-ups with the retailers towards(New Brand integration) ADSR LIVE 
• Daily new live brands (PRE LIVE) huddle call to be conducted with the mall team 
• Contribute in weekly project huddle call with SDM 
• Monitoring data includes 
• Ensuring Availability of accurate sales data for brands 
• Daily coordination with the SDM for getting the resolutions on time and timely updation of automated daily sales data
• Sales data collection and upload on portal for select brands 
• Analysis of missing data with appropriate reasons on daily basis 
• Conduct periodic audits and report findings of the audits 
• Assist in root cause analysis of audit findings 
• Seek clarification with the Tenants / Concessionaires for data captured but not reflecting in the bill-wise report
• Monitor brand status and correctness of overall data 
•  Update and maintain knowledge base of all tickets and issues
• Training team on processes, applications & tools
• Handle First Level Escalations

Requirements -   

• Knowledge of project-related information, viz., IIS, FTP, SFTP, Firewall, Antivirus, Cloud Server, Routers, and switches. ( preference )
• Knowledge of software installation through remote connection tools and PoS understanding is a must 
• MIS Reporting experience 
• Querying / SQL language ( Nice to have )
• Experience in a similar role or Retail operations ( Nice to have )  
• Understanding of Store Infrastructure (basic or advanced) 
• Knowledge of databases and network environments ( Nice to have ) 
• Previous customer service or support and/or basic technical experience required. 
• Excellent verbal and written communication skills and interpersonal skills required 
• Experience in providing support as a helpdesk for Software / Hardware / Networking domain 
• Courteous and professional phone manners, demeanor, and attitude are essential. 

Details Required: Share your updated profile along with the details on careers(at)wovvtech(dot)com 

1. Total Experience  
2. Relevant Experience - Relevant is the experience in months for position & skill which you are applying for. 
3. Current CTC 
4. Expected CTC 
5. Notice Period 
6. Current Location 

Regards,

Team HR