Telecaller

Eligibility Criteria

• Gender : Female prefered.
• Age : 20- 30 years
• Educational Qualification : Any Degree/Plus Two with good communication skills.
• Experience : Minimum 1 year experience in telecalling.

Key Responsibilities

• Contact customers promptly to follow up on enquiries received through phone, email, website, or social media.
• Understand customer needs and provide accurate information about products & services.
• Maintain systematic follow-up to convert enquiries into qualified leads .
• Update and manage customer enquiry details in CRM software.
• Schedule appointments, demos & meetings when required.
• Coordinate with sales and internal teams to ensure smooth enquiry handling.
• Address basic customer questions and resolve concerns professionally.
• Ensure timely callbacks and follow-ups as per company standards.
• Maintain a high level of customer satisfaction through polite and effective communication.
• Track enquiry status and ensure proper closure of each enquiry.
• Prepare and submit daily or weekly follow-up and performance reports.

Working Time

• Monday to saturday 09:30 am to 05:30 pm.

Location

• YMCA Road, Calicut