Hotel / General Manager

• Operations Management: Direct daily activities, ensuring smooth service in reception, housekeeping, F&B, etc., and managing maintenance and supplies. 
• Financial Management: Develop budgets, control expenditure, set targets, analyze sales, and manage profitability. 
• Staff Leadership: Recruit, train, motivate, schedule, and supervise all staff, fostering a strong service culture. 
• Guest Relations: Ensure exceptional guest experiences, handle complaints, resolve issues, and build loyalty. 
• Sales & Marketing: Develop strategies to promote the hotel, attract guests, and achieve revenue goals. 
• Strategic Planning: Set long-term goals, monitor industry trends, and implement new initiatives for growth and competitiveness. 
• Compliance: Ensure adherence to health, safety, security regulations, and licensing laws. 
• Stakeholder Relations: Build relationships with owners, vendors, and the local community. 

Core Skills Required

• Leadership & Team Building
• Financial Acumen (Budgeting, P&L)
• Problem-Solving & Decision-Making
• Communication & Interpersonal Skills
• Strategic Thinking
• Marketing & Sales
• Organizational & Multitasking Abilities

Reporting Structure

• Typically reports to hotel owners, asset managers, or a corporate hospitality group. 
• Supervises all department heads (Front Office Manager, Executive Housekeeper, F&B Manager, etc.).