Shift Manager

1.  Handles all employee concerns with a sense of urgency

2. Treats all team members fairly and with respect

3. Ensures no team members is placed in position until all training is complete

4. Provides regular communication to team including goals and results

5. Source, trains, retains, and develops team members that improve the Guest experience

6. Executes team service through effective scheduling, cross training, and deployment

Executes development plans for talented team members to grow their career

7. Owns local store marketing in trade area, becoming integrated into the community

8. Tracks results

9. Involves entire team by communicating goals, results, and action plans

10. Ensures the restaurant is well maintained including cleanliness

11. Ensure all products are available to Guests every shift and execute all products to standard

Utilizes appropriate suggestive selling

12. Discusses issues with other managers

13. Discusses shift plan with team

14. Involves entire team by communicating goals, results, and action plans

15. Makes adjustments to assignments during the shift to achieve goals

16. Ensures self and team handles all Guest concerns utilizing LEADS with a sense of urgency

17.  Executes travel paths and delegates tasks as required

Ensures each shift is appropriately staffed to meet hospitality with speed goals