Back Office Cum Telecaller

• Telecalling & Customer Service:
• Make outbound calls to prospective/existing clients for sales, feedback, or follow-ups.
• Receive inbound calls, addressing inquiries, resolving queries, and managing complaints.
• Schedule appointments and maintain client communication.
• Back Office & Administration:
• Perform data entry, maintain, and update records in the CRM or system.
• Handle documentation, including filing, photocopying, and scanning.
• Prepare daily reports, update MIS, and manage spreadsheets.
• Coordinate with internal departments for smooth, timely task completion.
• Manage emails and routine office correspondence. 

Key Requirements

• Skills: Excellent communication (verbal/written), proficiency in MS Office (Word, Excel, PowerPoint), and strong organizational skills.
• Experience: 6 months to 1+ years in similar roles, such as front desk or backend operations.
• Attributes: Ability to multitask, prioritize tasks, and handle pressure.