Branch Manager

Capitalnine Services Private Limited is a trusted Corporate Direct Sales Associate (DSA) partnering with leading Banks and NBFCs across India. We act as a reliable bridge between financial institutions and customers, offering services that include loan sourcing, documentation assistance, and end-to-end processing support. Our strong network and compliance-driven approach make us a preferred partner for multiple BANK and NBFC channels. Our services are available across all states and regions of India. Our company is actively operating across India — in every state, every city, every municipality, every mandal, and every village. We are supported by a strong network of professionals including connectors &IDCs, DSAs, chartered accountants, property consultants, and income tax consultants.

A branch manager oversees the daily operations and business growth of a specific branch, ensuring profitability and customer satisfaction. Key responsibilities include leading and training staff, managing budgets and finances, developing and implementing sales strategies, and ensuring the branch complies with all laws and company policies. They are also responsible for building and maintaining customer relationships and resolving escalated client issues.  

Core responsibilities

• Leadership and staff management: Provide guidance and motivation to the team, conduct hiring and training, and perform performance evaluations. 
• Operations management: Supervise daily activities, implement company policies, and ensure efficient branch functioning. 
• Financial management: Create and manage budgets, monitor revenue and expenses, and implement cost-control measures. 
• Sales and business development: Develop and execute strategies to meet sales targets, increase market share, and attract new customers. 
• Customer service: Ensure high-quality customer service, address concerns, and maintain strong relationships with new and existing clients. 
• Compliance: Ensure the branch adheres to all relevant laws, regulations, and company policies. 

Essential skills

• Leadership: Ability to guide and motivate a team.
• Communication: Strong skills for interacting with staff and customers.
• Problem-solving: Ability to resolve issues effectively.
• Analytical skills: Capacity to interpret financial reports and market trends.
• Financial acumen: Strong understanding of budgeting, P&L statements, and financial performance.
• Strategic thinking: Ability to develop and implement plans for business growth.