Branch Operations Manager

Job Title: Branch Operations Manager

Industry: Two-Wheeler Spare Parts

Location: Lucknow

Reports To: Operations Head

Job Summary

The Branch Operations Manager is responsible for overseeing end-to-end branch operations, including sales coordination, inventory management, logistics, staff supervision, and customer relationship management. The role ensures smooth daily operations, achievement of sales targets, and adherence to company policies.

Key Responsibilities

Branch Operations

• Manage daily branch operations to ensure efficiency and profitability
• Implement company SOPs, policies, and operational standards
• Monitor branch performance and prepare MIS reports

Inventory & Supply Chain Management

• Monitor stock levels, fast-moving and slow-moving items
• Ensure proper inward, outward, and stock reconciliation
• Coordinate with warehouse and HO for timely replenishment
• Minimize stock losses, damages, and obsolescence

Team Management

• Supervise and motivate branch staff (sales, billing, warehouse, delivery)
• Allocate duties and ensure productivity
• Conduct training on product knowledge and operational processes
• Manage attendance, discipline, and performance reviews

Accounts & Compliance

• Oversee billing, cash handling, credit control, and collections
• Ensure compliance with GST, invoicing, and company audit requirements
• Coordinate with accounts team for daily and monthly closures

Customer Service

• Ensure high levels of customer satisfaction
• Handle customer complaints and returns effectively
• Build long-term relationships with dealers and retailers

Required Skills & Competencies

• Strong knowledge of two-wheeler spare parts and aftermarket operations
• Leadership and team management skills
• Inventory and supply chain understanding
• Basic accounting and GST knowledge
• Strong communication and negotiation skills
• Proficiency in ERP / billing software (Tally, SAP, or similar)

Qualifications

• Bachelor’s degree in Business Administration, Commerce, or related field
• 5–8 years of experience in automotive spare parts or similar industry
• Minimum 2–3 years in a supervisory or branch management role

Key Performance Indicators (KPIs)

• Branch sales and profitability
• Stock accuracy and inventory turnover
• Customer satisfaction and retention
• Team productivity and attrition
• Compliance and audit scores