Collection Executive / Officer

Collection Specialist duties and responsibilities

The collection Specialist job description should contain the following duties and responsibilities:

• Monitor accounts on a daily basis
• Identify outstanding account receivables
• Investigate historical data for debts and bills
• Take actions in order to encourage timely payments
• Process payments and refunds
• Resolve billing issues
• Resolve customer credit issues
• Contact clients and discuss their overdue payments
• Update account status records 
• Prepare and present reports on collection activities and progress

Collection Specialist qualifications and requirements

The collection Specialist job description should contain the following requirements and qualifications:

• Proven experience as a Collection Specialist or similar role
• Excellent knowledge of billing procedures
• Knowledge of various collection techniques
• Contact clients and discuss their overdue payments
• Working knowledge of MS Office and databases
• Comfortable working with targets
• Knowledge of collection laws and regulations
• Excellent communication and interpersonal skills 
• Problem-solving and critical-thinking skills
• High school diploma
• Associate’s/Bachelor’s degree is a plu