CRE/CRM

Key Responsibilities:

Customer Relationship Management (CRM):

• Update and maintain customer details, enquiries, and follow-ups in the CRM system.
• Keep track of every lead—from the first call to final closure.
• Respond to customer messages, calls, WhatsApp queries, and emails without delays.
• Coordinate with the sales team to share lead updates, requirements, and next steps.
• Generate simple follow-up reports and maintain a clean database.
• Help resolve customer concerns by connecting them with the right team and ensuring proper feedback.

Customer Relationship Executive (CRE):

• Handle incoming calls from customers looking for project information.
• Make outgoing calls to follow up on enquiries and schedule site visits.
• Understand the customer’s requirements and explain our projects in a clear and simple way.
• Assist customers during site visits, documentation, and booking formalities.
• Keep customers updated about project stages, payment schedules, and paperwork.
• Build long-term relationships by staying polite, approachable, and genuinely helpful.

Who We’re Looking For:

• Someone with good communication skills and a friendly, confident tone.
• A person who enjoys interacting with people and can stay patient during customer conversations.
• Basic computer knowledge and comfort with CRM tools.
• Any graduate with experience in customer handling, sales support, or real estate.
• Good follow-up discipline and the ability to manage multiple customers at once.