Customer Relations Executive

Job Description:- Customer Relationship Manager

Position:- Customer Relationship Manager

Location: *Prime Square B-84 Vibhuti Khand Gomti Nagar Lucknow, 226010*

Employment Type: Full-timeRole

Overview:

The Customer Relationship Manager will be responsible for building, maintaining, and strengthening long-term relationships with clients. The role focuses on understanding customer needs, ensuring satisfaction, resolving issues, and supporting overall business growth through excellent service and communication.

Key Responsibilities:

• Client Relationship ManagementBuild and maintain strong, long-term relationships with existing customers.
• Understand client needs and recommend suitable solutions and services.
• Serve as the main point of contact for client inquiries and concerns.
• Customer Support & ServiceAddress customer issues promptly and ensure timely resolution.
• Follow up with clients to ensure effective service delivery.
• Coordinate with internal teams (Sales, Operations, Accounts) to fulfil client requirements.
• Business Growth & RetentionIdentify upsell/cross-sell opportunities.
• Implement customer retention strategies.
• Maintain high levels of customer satisfaction and loyalty.
• Communication & ReportingOrganize regular client meetings, follow-ups and feedback sessions.
• Maintain detailed records of customer interactions using CRM tools/software.
• Prepare weekly/monthly reports related to client interactions and service performance.
• Key Skills & Competencies:Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making ability.
• Customer-oriented mindset with patience and attention to detail.
• Ability to manage multiple clients and tasks simultaneously.
• Good negotiation and presentation skills.
• Basic knowledge of CRM software (HubSpot, Zoho, Salesforce, etc.) is a plus.
• Ability to work under pressure and meet deadlines.

Qualifications:

Bachelor’s degree in Business Administration, Marketing, or related field.

Experience in Customer Service/Relationship Management preferred.

Freshers with good communication skills may also apply (optional).