Customer Support Executive

Job Description:

We are looking for a Customer Support Executive for our recharge and digital services business. The candidate will handle customer queries related to mobile recharge, DTH recharge, and other digital payment services.

Key Responsibilities:

• Handle customer queries through phone, WhatsApp, or email

• Assist customers with mobile, DTH, and utility recharge issues

• Resolve failed recharge and payment-related complaints

• Maintain daily records of customer issues and resolutions

• Coordinate with technical team for unresolved issues

• Provide excellent customer service and quick problem resolution

Requirements:

• Basic knowledge of mobile recharge / telecom services

• Good communication skills (Hindi / English)

• Basic computer and Excel knowledge

• Ability to handle customer complaints politely

• Experience in recharge / fintech / telecom industry preferred

Qualification:

Minimum 12th Pass / Graduate

Experience:

0–2 Years (Freshers can also apply)

Salary:

₹10,000 – ₹12,000 per month (Depending on experience)