Front Desk Manager

The Front Desk Manager (FDM) at a Muzigal academy is responsible for leading front desk operations, ensuring exceptional customer experiences, and managing daily administrative tasks using the company's standardized systems. 

Key responsibilities and duties typically include:

• Customer Interaction: Welcoming students and parents with a warm and friendly attitude, addressing their inquiries, and ensuring a positive overall experience.
• Administration & Operations:
• Managing class schedules, bookings, and appointments.
• Handling phone calls and responding to emails promptly and professionally.
• Providing general administrative support to the academy team.
• Maintaining a smooth and welcoming front-office environment.
• Sales & Marketing Support: In some cases, the role may involve aspects of counseling potential students/parents and managing online inquiries or local marketing efforts, collaborating with franchisee partners where applicable.