Hotel Front Desk Receptionist

A Hotel Receptionist is the first point of contact for guests, responsible for delivering excellent customer service, handling front-desk operations, and ensuring a smooth guest experience from check-in to check-out.

• Key ResponsibilitiesGuest Services
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• Greet guests warmly and professionally upon arrival.
• Handle check-in and check-out procedures efficiently.
• Assist guests with inquiries about hotel facilities, local attractions, and travel information.
• Resolve guest complaints or escalate to management when necessary.
• Front Desk Operations
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• Answer phone calls, respond to emails, and manage reservations.
• Maintain accurate guest records using hotel management software (PMS).
• Process payments, issue invoices, and manage cash/credit transactions.
• Coordinate with housekeeping and maintenance teams for room status updates.
• Administrative Tasks
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• Maintain a clean and organized front desk area.
• Handle messages, courier deliveries, and guest requests.
• Prepare daily reports and assist in administrative duties as required.
• Skills & QualificationsStrong communication and interpersonal skills.
• Basic computer knowledge; familiarity with PMS software is a plus.
• Customer-service oriented with a friendly and positive attitude.
• Ability to multitask, remain calm under pressure, and handle busy periods.
• Professional grooming and punctuality.
• High school diploma required; hospitality training or experience preferred.
• Work EnvironmentRotational shifts including evenings, weekends, and holidays.
• Fast-paced, guest-facing environment.

Ideal CandidateSomeone who enjoys interacting with people, has good problem-solving skills, and can represent the hotel with professionalism and warmth.