Hotel / General Manager

🏨 ROLE OVERVIEWThe General Manager (GM) will be responsible for end-to-end management of the hotel property, acting as the owner’s representative. The role requires a hands-on leader who can independently manage operations, staff, maintenance, guest satisfaction, and financial discipline while ensuring smooth day-to-day functioning of the hotel.

This is a working GM role, not a desk-only position.

• 🔑 KEY RESPONSIBILITIES1️⃣ Overall Hotel OperationsEnsure smooth daily operations of the entire hotel
• Coordinate and supervise all departments:
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• Front Office
• Housekeeping
• Maintenance
• Kitchen & F&B
• Act as the single point of accountability for property performance

• 2️⃣ Front Office & Guest ExperienceSupervise front desk operations, check-in/check-out, billing, and night audit
• Ensure strict control on cash, UPI, POS, and billing accuracy
• Handle guest complaints, escalations, and service recovery
• Maintain OTA inventory, rates, and coordination (Booking.com, Agoda, etc.)
• Ensure compliance with ID verification, hotel policies, and local regulations

• 3️⃣ Housekeeping & Hygiene ControlEnsure room readiness, cleanliness, and hygiene standards
• Supervise housekeeping staff, rosters, and inspections
• Control linen inventory, consumables, and housekeeping supplies
• Implement and monitor housekeeping checklists and SOPs

• 4️⃣ Maintenance & Asset Management (CRITICAL)Oversee preventive and breakdown maintenance of:
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• Electrical systems, DB panels, wiring
• Air-conditioning systems (indoor & outdoor units)
• Plumbing, geysers, pressure pumps, water tanks
• CCTV, Wi-Fi, TV, telecom systems
• Furniture, fixtures, fittings, doors, locks, mirrors
• Kitchen equipment, refrigerators, freezers, stoves, ranges
• Coordinate with technicians, vendors, and AMC providers
• Maintain maintenance logs, schedules, and cost control
• Ensure safety, uptime, and long-term asset protection

• 5️⃣ Kitchen & F&B CoordinationCoordinate with chefs and kitchen staff for smooth service
• Ensure hygiene, food safety, and equipment upkeep
• Monitor inventory, wastage, and basic cost controls
• Ensure service timelines are met for guests

• 6️⃣ Staff Management & DisciplineSupervise all hotel staff across departments
• Prepare duty rosters, attendance, and shift schedules
• Enforce discipline, grooming standards, and professional conduct
• Handle staff performance issues, warnings, and terminations if required
• Train staff on SOPs and service standards

• 7️⃣ Financial & Administrative ControlDaily cash reconciliation and reporting to owner
• Monitor expenses, vendor bills, and petty cash
• Control operational costs without compromising service
• Prepare daily and weekly operational reports
• Ensure statutory and compliance adherence as instructed by management

• 🎯 REQUIRED SKILLS & EXPERIENCEMandatoryMinimum 10–15 years of experience in hotel operations
• Prior experience as General Manager / Property Manager / Operations Head
• Strong background in housekeeping, maintenance, and operations
• Experience in owner-managed hotels preferred
• Ability to manage staff, vendors, and guests independently
• SkillsStrong leadership and decision-making ability
• Hands-on maintenance understanding (not just delegation)
• Excellent problem-solving and guest-handling skills
• Basic computer skills (hotel software, Excel, WhatsApp reporting)
• Hindi fluency required; working English preferred

• 💼 COMPENSATION & BENEFITSSalary: As per experience and capability (negotiable)
• Accommodation: May be provided (subject to role and agreement)
• Meals: As per hotel policy
• Incentives: Performance-based incentives linked to hotel KPIs

• ⏳ WORKING CONDITIONSRotational shifts as per hotel operations
• One weekly off (subject to operational requirements)
• High responsibility, hands-on role

🚨 IMPORTANT NOTEThis role requires ownership mindset, accountability, and discipline.

Candidates looking for a desk-only or corporate-style GM role should not apply.

Interested candidates may apply with updated CV and expected salary details.