Hotel Receptionist

The Front Desk Executive is the first point of contact for guests and is responsible for delivering a warm, professional, and seamless arrival and departure experience. This role ensures exceptional guest service, efficient front desk operations, and upholds the hotel’s standards of luxury hospitality.

• Key ResponsibilitiesGuest ServiceWelcome guests with courtesy, professionalism, and a positive attitude
• Handle check-ins and check-outs efficiently
• Provide information about hotel services, facilities, and local attractions
• Address guest requests, concerns, and complaints promptly and professionally
• Ensure VIP and repeat guests receive personalized attention
• Front Desk OperationsManage reservations, room allocations, and room status updates
• Coordinate with housekeeping for room readiness
• Maintain accurate guest records in the property management system (PMS)
• Process payments, billing, and cash handling as per policy
• Answer phone calls and respond to emails professionally
• CoordinationWork closely with housekeeping, concierge, F&B, and maintenance teams
• Inform relevant departments about guest special requests
• Support smooth communication between shifts
• Standards & ComplianceFollow hotel SOPs and brand service standards
• Maintain confidentiality of guest information
• Ensure the lobby/front desk area is neat and presentable
• Follow safety, security, and emergency procedures
• Required Skills & QualificationsGraduate in Hospitality / Hotel Management preferred
• 1–3 years experience in hotel front office (luxury property preferred)
• Excellent communication and interpersonal skills
• Well-groomed with a professional appearance
• Strong problem-solving ability and calm under pressure
• Familiarity with hotel PMS (Opera, IDS, etc.)
• Basic computer skills (MS Office, email)
• Key CompetenciesGuest-first attitude
• Attention to detail
• Multitasking ability
• Team player
• Cultural sensitivity
• Working ConditionsRotational shifts (including nights, weekends, and holidays)
• Prolonged standing at the front desk