Manager -CS Documentation & Activation

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

 

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

 

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

 

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

 

VIL is an equal opportunity employer committed to diversifying its workforce.

Role

Activation and Number Management

 

Job Level/ Designation

M1 –Manager

Function / Department

Customer Service

Location

UPW Circle Office

Job Purpose

• Prepaid Life cycle Management (Activation | SIM EX Journey | Prepaid Retention)
• Drive Simex Journey – EKYC Penetration, TAT improvement and reducing rejection
• MNP Prepaid Retention – Driving Retention of UL subs, strategies to reduce Circle UPC, driving retention from the tele call set-up and achieve the desired targets.
• Tracking adoption of newly rolled out functionalities / demand deployments in various systems along with Process roll-out and adherence.
• Drive digital penetration for increased stickiness and retention, ensuring compliance on acquisition process and actively identify frauds

Key Result Areas/Accountabilities

• Prepaid MNP Retention – Achieving targets on a monthly basis as received (Both UL and Overall UPC)
• SIM EX
• TAT - >95% SIMEX within 60 mins with >95% quality compliance.
• >50% overall SIMex through EKYC
• Reduction in complaint & calls pertaining to onboarding/SIM ex
• Cross Functional Interactions to reduce MNP Port Outs – Marketing / Network / Sales (both circle and field)

Core Competencies, Knowledge, Experience

• Sound communication & liaison skills
• Analytical Thinking & Sound system / CRM tools Knowledge
• Experience: Prepaid retention process & Lifecycle management, Call Centre Management
• Superior Data base handling & management
• Skills to manage large Teams and varied work environments

Must have technical / professional qualifications

• Graduate with preference to MBA
• 5 – 7 Years of Experience in relevant with last 2 years in relevant field

 

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

Experience Level

Mid Level