Core Responsibilities:

o Conduct periodical inspection of disbursed files to ensure process and polices norms are followed, highlighting areas of improvements at regular intervals.

o Support the internal customers (credit and operations) team by providing feedback on qualitative processing and supporting improvements.

o Implement effective controls and improvements in the process design, system and operation wherever required.

o Prepare reports on the documention process adhering to timelines and accuracy.

o Review customer data entry - demographic details (including income related & other additional information), efficiency in LOS/Finone and ensure maximum files are processed and sanctioned with minimium error rate.

o Consistently and continuously understand policy level changes in files processing and implement the same in the file inspection process.

o Coordinating for NHB & other statutory audit related to file maangement.

o Consistently and continuously understand policy level changes in files processing and implement the same in the file inspection process.

o Prepare accurate and efficient reports and MIS for the review.

o Understand policies and provide training to location teams to ensure process and polices norms are followed.

o Ensure all PMAY files are validated before submission of claim to regulator.

o Ensure and validate KYC checking at 100%