1. Provide exceptional customer service to patrons, ensuring a positive experience at PVR Cinemas.

2. Handle customer queries, complaints, and feedback via phone, email, or in-person.

3. Resolve issues related to ticket bookings, refunds, and cinema operations.

4. Offer information about movie schedules, formats, and promotions.

5. Collaborate with the customer service team to ensure consistent service standards.

6. Maintain accurate records of customer interactions and feedback.