Credit Card Relationship Manager

Relationship Manager-CREDIT CARD-Regional sales

• To handle customer service requirements like account opening, DMAT account opening, grievances, liability product selling, education on product features, cheque book issuance.
• Quality of advice given to customers as determined by customers and supervisor.
• Speed and efficiency of service given.
• Sales targets for bank and investment products. Going beyond the professed need of the customer by providing other products. Enhancement of customer value.
• Cross-sale of assets products.
• Back-up to relationship managers holding HNI relationships.
• Ensure low attrition ratios.
• Customer acquisition through referrals from existing customers.

 

• Graduates with total experience of 1-3 years with relevant exp of atleast 1 year in financial services or banks.
• Equal blend of service and sales orientation. In the absence of equality, sales orientation as a skew will be acceptable.
• Experienced customer service candidates from financial services ( those from MFund, securities  houses etc)  with sales orientation can be considered.

Experience Level

Mid Level