• Responsible for fault repair, S2S activities for airtel broadband customers for the Circle
•  Responsible for KPI delivery as per target & action for continues improvement
•  Responsible for identification of improvement areas for the circle & define corrective actions
•  Responsible for quality of fault repair /workmanship in the circle
•  Responsible for continuous improvement in customer experience
•  Responsible for process & SoP adherence
•  Responsible for reduce OPEX expenditure & Cost efficiencies as per AoP
•  S2S (New sales, rental upgrade, technology migration, Other LoB products etc) through service teams.
•  Optimum use of resources with planned productivity
•  Responsible for timely material consumption 
•  Responsible for QOS parameters related to TRAI, Regulatory & statutory compliance for the circle/Cluster
•  Improvement of audit score for the circle
•  Anticipate risks on services & take proactive action to ensure customer satisfaction
•  Partner Management : FR - Partner identification along with SCM, Ensure correct documentations, adherence to legal and regulatory compliance, adherence of processes & SoP, timely clearance of partner bills & ensure timely payouts. Regular review with partners.
•  Timely NFA / PR/PO for material & services
•  Work closely with all stakeholders to ensure smooth operations.
•  Recommend process improvement to enhance customer experience 
•  Responsible for seamless experience for customer during  entire life cycle with airtel and improve the CFI score 
•  Up keeping of broadband network (Cable – Copper & ODN) and Network elements for circle/Cluster
•  Reduction of GFR, SLA, CFI & Quality of workmanship (Repeat + Reopen)
•  In depth knowledge of broadband/FTTH, WiFi network, Broadband CPEs & copper / FTTH quality parameters.
•  Regular monitoring of fault repair performance, analyze customer faults for corrective actions
•  Monitor individual performance at engineers, TL & ZI wise performance.
•  Responsible for reduction in open SR & SRs outside SLA. Track reason for outside SLA cases & corrective actions
•  Gate meeting at defined frequency
•  Visits as per defined norms
•  Marquee permissions
•  Proactive corrections
•  New process implementation

Our Culture Code

All work and no play isn’t how we do things at Airtel. Here, innovation is a way of life and we believe that a dynamic and friendly environment helps our employees strike a healthy work-life balance. In fact, a defining characteristic of life at Airtel is a fun, youthful and vibrant work culture

You are an ideal FIT if you have

•  BE / B Tech – ECE – with more than 8 yrs Or Diploma – ECE with more than 10 yrs of relevant work experience
•  In depth knowledge of broadband/FTTH, WiFi network & CPEs
•  Excellent analytical skills
•  Innovative 
•  Collaborative Relation Skills
•  Vendor Management
•  Resource Optimization
•  Good management and leadership skills.
•  Self-Motivated and positive attitude person.
•  Proactive and result oriented.
•  Driving quality management.
•  Team Player.
•  Decision maker.
•  Lead & Manage Change,  Process Orientation & strong Customer Focus
•  Excellent Negotiation, Customer Interfacing skills. 
•  Effective communication/interpersonal skills