Telecalling Executive

Job Title: Telecaller & Counsellor

Job Summary:

Seeking a confident and empathetic #Telecaller who has prior #counselling experience to engage with prospective clients, understand their needs, and guide them toward suitable services. The ideal candidate should have excellent communication skills, a persuasive approach, and the ability to build trust over calls.

Key Responsibilities:

• Make outbound and receive inbound calls to assist leads and customers
• Provide counselling and guidance based on client requirements
• Explain services, resolve queries, and follow up regularly
• Maintain accurate records of calls, feedback, and conversions
• Build strong rapport and ensure a positive customer experience
• Meet daily/weekly call and conversion targets

Requirements:

• Previous experience in telecalling, counselling, or customer advisory roles
• Strong verbal communication and listening skills
• Ability to handle objections and provide solutions confidently
• Basic computer knowledge and familiarity with CRM tools
• Self-motivated with the ability to work independently

Preferred Skills:

• Sales or lead conversion experience
• Good communication
• Strong interpersonal and problem-solving skills

interested candidates can share their cvs to rafia@ndmit.com