Job description

• Contact potential or existing customers to inform them about a product or service using scripts
• Answer questions about products or the company
• Ask questions to understand customer requirements and close sales
• Direct prospects to the field sales team when needed
• Enter and update customer information in the database
• Take and process orders in an accurate manner
• Handle grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information

Requirements and skills

• Proven experience as tele sales representative or other sales/customer service role
• Proven track record of successfully meeting sales quota preferably over the phone
• Ability to learn about products and services and describe/explain them to prospects