Customer Relationship Manager

Designation:CRM ExecutiveJob Location:LudhianaDepartment:Customer RelationsGrade/ Level:L2A-Sr. Executive/AMDirect Reporting To:Managing Director Direct Reportees:?New Position/ Back Fill:NewNo. of openings:1Company Profile:  RELIABLE Enterprises India Pvt. Ltd. is one of the famous Indian brands for school uniforms fabric & clothing, offering Fabrics for Uniforms, T-shirts, Sweaters, Blazers, Skirts, Shirts, school bags, Sportswear and many other accessories. With its elegant and trendy collection, RELIABLE is one stop shop for all institutions looking forward to build their identity. Job Purpose:We are looking for a proactive communicator who can delight customers and build Reliable’s reputation as the most trusted schoolwear partner.Responsibilities:Customer Communication:Respond to 100% customer queries within 2 hrs,” “Maintain 95% satisfaction rating,” “Track order lifecycle from confirmation to dispatch.Primary contact for inquiries and issues.Provide order updates.Ensure customer satisfaction.Relationship Management:Build strong client relationships.Understand and meet customer needs.Coordination and Collaboration:Work with production, sales, and finance.Identify new business opportunities.Ensure accurate order info.Data Management:Update customer records.Generate interaction reports.Problem Solving:Resolve complaints promptly.Prevent and address issues.Escalate complex problems.Ensure zero complaint recurrence through RCA and process feedback.Requisite Skills:Problem-Solving Effective Communication SkillInterpersonal skill Good working knowledge of Google SheetsDesired Skills:Commercial Awareness MultitaskingOrganization skillsEducation:B Com / M.Com / M.B.A. in Marketing / BBARelevant Experience:2-4 years CTC per annum:1.68-2.4 Lacs Per AnnumTotal Experience:4 years Will travel?NoMonthly Net Salary:???? PMPreferred Domain:Customer Relations / Commerce Reference Companies:Gender:Male/FemaleMarital Status:Unmarried/MarriedPrepared By:Anushka AnupriyaDate17/06/2024Approved By:Vikas KumarDate