Customer Success Executive

Join ebo, India’s premier balloon decoration service provider operating in Mumbai, Pune, Delhi, Bangalore & Hyderabad! We are looking for empathetic, quick-thinking communicators to help our customers turn their celebrations into unforgettable memories.

As a Customer Success Executive, you won’t be making cold calls. Instead, you’ll be the friendly voice (and keyboard) guiding customers who have already expressed interest in our services.

What You’ll Do

• Consultative Sales: Assist customers via WhatsApp and Phone to choose the perfect decoration packages for their events.
• End-to-End Booking: Seamlessly place bookings on behalf of customers and manage the documentation.
• Relationship Management: Conduct timely follow-ups to ensure a smooth customer journey from inquiry to celebration.
• Problem Solving: Address customer queries with patience and a "solution-first" mindset.

Candidate Requirements

• Education: 12th Pass or Graduate.
• Language: Must be fluent in both English and Hindi (Verbal & Written).
• Technical: Must own a functional Laptop/Computer.
• Experience: Open to both Freshers and Experienced candidates.
• Health Note: Candidates must not be color blind (to accurately assist with decoration palettes).

Shift & Compensation

• Salary: ₹14,000 – ₹18,000 per month + Performance-based Incentives.
• Shift Timing: 6:00 PM – 1:00 AM (Ideal for those who prefer a late-day schedule!).
• Working Days: Includes weekends; 1 weekly off (between Monday – Thursday).

Why Join ebo?

• Comprehensive Training: We provide full on-the-job training to set you up for success.
• Health First: Medical Insurance coverage of ₹1 Lakh+.
• Remote Comfort: 100% Work From Home—save on travel time and costs.