Call Quality Analyst

About iDreamCareer: iDreamCareer is India’s leading EdTech venture, recognized among the world’s top 200 EdTech companies by ASUGSV Summit 2020 and the top 100 EdTech companies in South Asia by Holon IQ 2020. We specialize in working with high school and undergraduate college students through our full-stack career guidance solutions, offering content on careers, colleges, exams, scholarships, psychometric assessment tools, and one-on-one live counseling. For more information, visit our website at iDreamCareer.com.

Description: At iDreamCareer, we strive to create meaningful outcomes for students by guiding them in successfully transitioning from school to the work, higher education or self-employment. 

We are hiring Contract Quality Analysts for the locations listed below in Punjab. 

Locations: Ludhiana

Key Responsibilities:

• Observe and assess workshops and counselling sessions as per our quality framework 
• Offer regular, structured feedback to counsellors based on evaluations  
• Analyse evaluation data and provide regular quality reports to the management
• Provide personalized career guidance to students as per our framework
• Maintain accurate student records and adhere to privacy standards.

Skills Required:

• Proficiency in counseling and group facilitation.
• Prior teaching or classroom management experience.
• Teachers' training experience (preferred).
• Strong communication skills in both English and Punjabi.
• Ability to do basic data analysis and prepare insightful reports

Advantages of Joining iDreamCareer:

• Opportunity to work on outcome-driven projects impacting thousands of students.
• Comprehensive training in iDreamCareer’s 5-step framework for career counseling.
• Exposure to a dynamic work environment with significant learning and growth opportunities.

Qualifications:

• Bachelor’s degree in a relevant field (e.g., Counseling, Psychology, Education). A Master’s degree is preferred.
• Minimum of 1-2 years of experience in career counseling, teaching, or related fields.
• Knowledge of career development theories and local labor market trends.
• Certification in career counseling or related fields (preferred).
• Willingness to travel as required by the role (8-10 days in a month)