Client Relations Manager

CLIENT RELATIONSHIP MANAGER: JOB DESCRIPTION

• Making sure all the leads of the clients after placing orders are met.
• Ensuring your existing clients are satisfied through after-sales service.
• Always ask them for true feedback.
• Servicing the client after receiving the order till the time of collection of Payment.
• Resolve the queries and questions of all the clients.
• Give or support the participants/clients about company products or services.  
• Acting as a point of contact for complaints and escalating issues to the concern.
• Understand client queries and solve them in any manner.

Key skills for Client Relationship Management:

➢  Polite disposition.

➢  Ability of rigorous follow up.

➢  The ability to communicate confidently – both through speaking and writing – with colleagues and clients.

➢  Ability to understand the circumstances and act accordingly Proactive

➢  Thorough knowledge of products/services.

➢  Always available on calls.