Customer Support Executive

Job Description

We are looking for a Customer Support Executive to join our client place based at Sahnewal, Ludhiana. The role offers ₹15,000 - ₹18,000 and involves managing customer calls, delivering outstanding customer service related to Healthcare. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

• Manage incoming and outgoing calls in a professional manner.
• Identify and acquire new clients via social media platforms.
• Maintain and update lead database.
• Make outbound calls to generate business opportunities.
• Communicate company products/services to potential clients.
• Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
• Log customer interactions and track follow-ups.
• Offer timely and relevant solutions to resolve customer issues.
• Collaborate with team members to escalate and address more complex concerns.
• Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Skills Required:

• Basic computer proficiency
• Handling Call Smoothly
• Strong knowledge of social media platforms
• Effective internet research and surfing skills
• Strong communication and convincing ability
• Should be atleast Diploma or degree in relevant field.
• The minimum qualification for this role is Graduate.
• The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed.
• Candidates must be open to a 6 days working week during the Day shift.