Debt Recovery Agent

About the Team

The Debt Management team is responsible for ensuring timely and efficient recovery of outstanding dues from customers. Their role involves designing, implementing, and optimizing collection strategies across various channels to minimize delinquencies and improve cash flow. The team focuses on balancing customer experience with recovery effectiveness by using data-driven insights, segmentation, and targeted action plans.

About the Role

We are looking for talented and self-driven individuals to join our dynamic Field Debt Management team. As a Field Debt Management Executive, you will play a key role in managing and recovering overdue payments from customers within our personal loans portfolio. This role involves visiting customers at their locations to ensure timely loan repayments, while maintaining professionalism and following compliance guidelines.

What We Expect From You

• Follow-up with customers for recovery of overdue amounts through field visits to customer’s address
• Maintain fair collection practices while dealing with customers, adhering to the code of conduct & legal guidelines, in accordance with the SOPs provided by the company
• Start timely field visits in the morning and adhere to regulated timelines of 8AM - 7PM, performing the duty with utmost sincerity, dedication & integrity
• Ensure genuine and timely feedback is filled on App for each case, and update any new customer information on the App
• Ensure that the weekly/monthly collection target is met
• Update the status of repayments and raise any on-ground issues to the field collection manager in a timely and cordial manner

Must Haves

• Any education background
• 1 - 5 years of experience in collections ,sales or Field operations roles.
• Fluent and proficient in communication in the local language
• Take responsibility of effectiveness and timely completion of work
• Understanding of the Loan process and documents as informed in training
• Planning, organizing, and time management skills along with the ability to prioritize tasks/visits