Candidates holding a Debt Recovery Agent (DRA) certificate are preferred for this job position.

This certification is issued by institutions authorized by the Indian Institute of Banking and Finance (IIBF) and indicates that the candidate has undergone specialized training in debt recovery practices.

Why is a DRA certificate preferred?

Regulatory Compliance: As per the Reserve Bank of India (RBI) guidelines, only certified agents can engage in debt collection, ensuring the organization complies with legal standards.

Enhanced Skills: Certified candidates are trained in customer communication, legal aspects of debt recovery, and ethical practices, making them better equipped to handle sensitive financial matters.

Efficiency: DRA-certified candidates typically have a thorough understanding of recovery processes, which can lead to faster resolution of overdue accounts and reduced risk of non-compliance.

Professionalism: Their training ensures a professional and customer-centric approach, minimizing disputes and improving customer relations.