Job Description

• Will be responsible to handle outbound and inbound calls from the

prospects and convert them into confirmed patients who will visit the

clinic.

• Follow up to ensure that appropriate actions were taken on patients'

requests.

• Answer and make calls professionally to provide information about

products and services, take/ cancel orders, or obtain details of

complaints.

• Attending regular team meetings to clarify progress and performance-

related expectations.

• Maintain the database of the leads on a regular basis, create and

maintain proper records for all calls on the CRM.

• Contact existing patients as well as new prospective leads using scripts

Tele Patient advisor – AK Clinics

• Understand the specifications of the patients and give them appropriate

replies.

• Address the patients’ uncertainties, grievances, and suggestions on

time.

Qualifications &

Skills:

• Excellent verbal and written communication in English.

• Having a pleasing personality, should have working knowledge of MS

Excel & working on the Customer Relationship Management software.

• Fresher/ More than 6 months of relevant experience in sales &

counseling

• Must be patient service oriented, extremely organised and detail-

oriented. Should be patient and have an ability to engage patients in

conversation.

Call the patients and explain about the Treatment facilities (Hair Transplant, Cosmetology and Aesthetic Surgery).

• Convince the patients to visit the Clinics.

• At Least 200 calls in a day.

• Monthly Targets will be there and achieved.

• Will provide the leads.

• Should have computer knowledge.

• Interacting via various channels, such as live chat, emails, social media and direct calls