Telecaller

Key Requirements:

• Good communication and convincing skills in English
• Basic knowledge of E-mail and MS-Excel

Job Responsibilities:

• Contact potential or existing customers to inform them about products or services using scripts
• Answer customer questions regarding products or the company
• Ask questions to understand customer requirements and close sales
• Direct prospects to the field sales team when required
• Enter and update customer information in the database
• Take and process orders accurately
• Handle customer grievances to maintain the company’s reputation
• Keep records of calls, sales, and other useful information