CORPORATE MANAGER

Role & responsibilities

• Manage, mentor, and monitor the performance of the telecalling team.
• Develop calling scripts, customer engagement plans, and follow-up strategies.
• Oversee lead generation and conversion efforts through telephonic outreach.
• Coordinate with marketing and sales teams to align on offers, promotions, and campaigns.
• Track and analyze daily calling reports, lead status, and customer feedback.
• Handle escalated customer inquiries and ensure high-quality service standards.
• Build and maintain a database of corporate clients and high-value customers.
• Implement strategies to enhance appointment conversions and showroom walk-ins.
• Ensure CRM software is updated regularly with call logs, leads, and follow-ups.
• Train staff on soft skills, product knowledge, and brand positioning.
• Conduct regular team meetings to communicate targets, strategies, and best practices.
• Develop and implement effective telecalling strategies to achieve sales and lead generation targets.
• Collaborate with sales, marketing, and other departments to ensure alignment of goals and strategies.
• Oversee the maintenance and effective utilization of CRM systems and telecalling tools.
• Set clear, measurable goals and targets for the telecalling team.
• Track and report on key metrics such as call volume, conversion rates, talk time, and customer satisfaction.
• Prepare regular performance reports for senior management, highlighting achievements, challenges, and recommendations.
• Implement strategies to improve conversion rates and overall team efficiency.