Branch Manager

📌 Job Title: Sales Team Leader (TL) – Counsellors Team

📍 Department:Sales / Admissions / Business Development

🕒 Experience:2–4 years (Counselling / Sales / Team Handling preferred)

🎯 Job Summary

The Sales Team Leader (TL) will lead, monitor, and motivate a team of counsellors to achieve admission targets, revenue goals, and service quality standards. The role involves daily team management, performance tracking, training, and conversion improvement.

• 🔑 Key Responsibilities👥
• Team Handling & LeadershipHandle and manage a team of Admission / Sales Counsellors
• Assign daily targets (calls, follow-ups, walk-ins, conversions)
• Monitor attendance, punctuality, and discipline
• Motivate the team to achieve daily, weekly, and monthly targets
• 📊 Sales & Performance Management
• Track calls, follow-ups, walk-ins, admissions, and revenue
• Ensure target vs achievement reporting daily
• Improve conversion ratio through regular feedback
• Handle low performers with coaching and action plans
• 🎓 Training & Coaching
• Train counsellors on:
• 
  
• Lead handling & calling scripts
• Objection handling
• Counselling techniques
• Closing skills
• Conduct mock calls and live counselling observation
• Support new joiners during training & probation period
• 🧾 Reporting & CoordinationPrepare and submit:
• 
  
• Daily EOD reports
• Team performance reports
• Lead status updates
• Coordinate with:
• Marketing team
• HR & management
• 
  
• 🤝 Client & Issue HandlingSupport counsellors in high-value or escalated cases
• Handle parent/student objections when required
• Ensure customer satisfaction and ethical counselling