Customer Care Executive

Job Summary:

We are looking for a Customer Care Executive who can handle customer queries, provide effective solutions, and ensure a smooth customer experience. The ideal candidate should have excellent communication skills, a customer-first attitude, and the ability to resolve issues efficiently.

Key Responsibilities:

Resolve customer queries, complaints, and issues professionally.

Provide accurate information about products, services, and processes.

Maintain customer records and update the CRM system.

Follow up on pending cases to ensure timely resolution.

Escalate complex issues to the concerned department when needed.

Ensure high levels of customer satisfaction and maintain service quality standards.