Customer Support Executive

Job Summary:

The Customer Support Executive is responsible for guiding students and parents about courses, career options, and admission procedures. The role also includes handling inquiries, providing support, and ensuring a positive experience for all students.

• Key Responsibilities:Handle incoming calls and inquiries related to courses and admissions.
• Counsel students and parents about educational programs and career paths.
• Maintain follow-ups with leads through calls, WhatsApp, and emails.
• Support the admission process and coordinate with the academic team.
• Maintain records of student data and follow-up status in CRM or Excel.
• Resolve student queries and provide excellent customer service.
• Meet daily and weekly targets for calls, conversions, and admissions.