Office Admin

Job SummaryWe are looking for a responsible and proactive Admin & Telecalling Executive to support our sales operations. The role involves contacting customers, scheduling appointments for sales executives, managing order placements, and maintaining CRM and basic Excel records.

Key ResponsibilitiesCustomer Telecalling

• Contact customer leads and enquiries through phone calls.
• Explain Kudilagam products such as mosquito screens, balcony screens, and blinds.
• Fix appointments between customers and sales executives.

Sales Coordination

• Coordinate with sales executives for scheduled site visits.
• Follow up with customers after quotation or site visit.
• Maintain proper communication until order confirmation.

Order Management

• Place confirmed orders with suppliers.
• Track order status and update customers when required.
• Ensure smooth coordination between customer, sales team, and suppliers.

CRM & Data Management

• Update customer details and lead status in CRM.
• Maintain daily updates in Excel sheets.
• Track enquiries, quotations, orders, and follow-ups.

Administrative Support

• Assist with basic office administrative tasks.
• Maintain organized records of customer enquiries and orders.
• Required SkillsGood communication skills in Tamil (English is an advantage).
• Basic knowledge of MS Excel and computer usage.
• Ability to handle customer calls professionally.
• Organized and responsible with follow-up tasks.
• PreferredExperience in telecalling / customer support / sales coordination.
• Experience using CRM systems.