Team Leader

Responsibilities: Team Management II Performance Improvement II Customer Satisfaction

• Lead a team of tele calling/customer service agents and executives

• Regularly evaluate team performance, identify gaps and plan training to improve performance and achieve desired results

• Resolve customer complaints and follow-up to check if an action has been taken

• Identify customers’ needs and wants, clarifying information whenever possible

• Gain comprehensive product knowledge to enhance team performance

• Create a supportive environment for the team to excel in