Telecaller

Key Responsibilities:

1. Customer Interaction & Communication

• Make outbound calls to existing and potential customers for promotions, follow-ups, and reminders.
• Handle inbound calls, respond to customer inquiries, and provide accurate information.
• Maintain a polite, professional, and customer-friendly tone at all times.

1. Sales Support

• Promote jewellery collections, new arrivals, offers, and festive schemes.
• Fix showroom visit appointments for potential customers.
• Assist the sales team by generating customer leads through telecalling.

1. Customer Relationship Management

• Update and maintain the customer database (contact details, preferences, purchase history).
• Follow up with customers for special occasions (birthdays, anniversaries, festivals) to build loyalty.
• Handle customer feedback and escalate unresolved issues to the manager.

1. Operational & Administrative Tasks

• Record call details, outcomes, and follow-up requirements.
• Ensure daily/weekly/monthly call targets are achieved.
• Submit call reports to the showroom manager.