Digital Repair Specialist
Reliance Jio
Digital Repair Specialist
Reliance Jio
Mahbubnagar
₹15,000 - ₹18,000 monthly
Fixed
₹15000 - ₹18000
Earning Potential
₹18,000
Job Details
Interview Details
Job highlights
Urgently hiring
Fast HR reply
3 applicants
Benefits include: PF
Job Description
Job Description
1. Shortlist, onboard and certify Partner/Technician
2. Ensure availability and manage upgrades or terminations
3. Conduct initial training, reskilling, upskilling, and periodic,refresher programs
4. Deliver hands-on field training through OJTs
5. Track KPIs and performance metrics of partners and technicians
6. Take corrective actions based on evaluation outcomes
7. Guide and support issue resolution within TAT to ensure customer,satisfaction
8. Conduct audits, inventory reconciliation and FTTx device inspections
9. Handle walk-in customer interactions, device repairs/swaps, CRM,entries, and software upgrades
10. Train and support extended service points
11. Travel to touchpoints as per requirement
12. Handle complaint management, out-calling, and coaching Jio, Associates as per need
Skills and Competencies
1. Customer Focus
2. Communication skills
3. Problem Solving skills
4. Handset repair skills
5. Knowledge of spares operations
6. Knowledge of CRM Systems
7. Technical knowledge and field team management skills
Education Required
ITI/ Diploma (Preferably in ECE/ Telecommunication/ IT/CS)
Experience Required
1.5 - 4 years
Job role
Work location
Mahbubnagar, Telangana, India
Department
Maintenance Services
Role / Category
Mobile Technician
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
Education
ITI
Skills
Optical fiber connectivity, Servicing, Phone troubleshooting, Mobile Repairing, Repairing, Phone repairing
English level
Basic English
Regional language
Fluent in speaking Telugu
Assets
Two-wheeler Vehicle
Age limit
20 - 28 years
Gender
Male
About company
Name
Reliance Jio
Address
Mahbubnagar, Telangana, India
Job posted by Reliance Jio
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