Digital Repair Specialist

Job Opening: Digital Repair Specialist / Senior Digital Repair

Specialist

Company: Jio

Location: Ludhiana

About the Role:

Jio Ludhiana is hiring Digital Repair Specialists and Senior Digital

Repair Specialists to manage device repairs, technician training, and service operations while ensuring excellent customer experience and operational efficiency.

Key Responsibilities:

·      Shortlist, onboard, and certify partners/technicians.

·      Ensure technician availability and manage upgrades or terminations.

·      Conduct initial training, reskilling, upskilling, and periodic refresher programs.

·      Deliver hands-on field training through On-the-Job Training (OJT).

·      Track KPIs and performance metrics of partners and technicians.

·      Take corrective actions based on performance evaluation outcomes.

·      Guide and support issue resolution within defined TAT to ensure customer satisfaction.

·      Conduct audits, inventory reconciliation, and FTTx device inspections.

·      Handle walk-in customer interactions, device repairs/swaps, CRM entries, and software upgrades.

·      Train and support extended service points.

·      Travel to service touchpoints as required.

·      Manage complaint resolution, out-calling, and coaching of Jio Associates when needed.

Skills & Competencies:

·      Strong customer focus

·      Good communication skills

·      Problem-solving ability

·      Handset repair expertise

·      Knowledge of spare parts operations

·      Experience working with CRM systems

·      Technical troubleshooting skills

·      Field team management capability

Education Requirement:

·      ITI / Diploma (Preferred Specializations: ECE / Telecommunication / IT / Computer Science

 Fore More Info please connect - Sunny kaushik -6397747677