Customer Service Supervisor

Job Description

Become a part of a dedicated and highly successful Customer Operations Center (COpC) team!!!  Our employees are passionate about their contributions because there is a direct connection to our customers, our internal partners and Agilent’s success.

We are searching for a Customer Service Supervisor to join the Americas Field Organization (ATI AFO) Service Contracts and Service Order Management team! 

Manages customer service personnel and provides leadership to the field sales/ support activities, business groups and/ or corporate organization in the area of sales admin, order fulfillment, support admin, global credit and risk management, collections, inventory management, proposal development and contracts development/negotiation/administration.

Plans, organizes, directs and controls the activities and staff required to provide solutions, consulting and controls to one or more defined business areas or processes.

Develops organizational strategies to align with those of our external customers/industries/markets and internal business partners.

Responsible for and measured on customer satisfaction goals.

Qualifications

• May require associate degree or higher education/specialized training/certification, or equivalent combination of education and experience.
• Typically, minimum of 1-year experience formally or informally leading people, projects and/or programs for entry to this level.
• Proven leadership experience, preferably in sales administration, order management, or customer operations.
• Strong analytical, problem-solving, and decision-making skills.
• Extensive knowledge and operational understanding of SAP CRM and/ or other ERP tools
• Excellent communication and interpersonal abilities.
• Experience driving a culture of innovation and continuous improvement.
• Knowledge of compliance requirements and process controls.
• Ability to work collaboratively with cross-functional teams and manage multiple priorities effectively.

Additional Details

This job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

No

Shift:

Evening

Duration:

No End Date

Job Function:

Customer Service

Experience Level

Entry Level