Desktop Support Engineer

Job Description for Desktop Support Engineer – IT Infrastructure

Position: Desktop Support Engineer Department: IT

Experience: 2–5 Years

Location: Manesar, Gurgaon

Job Summary

The Desktop Support Engineer will be responsible for managing, maintaining, and supporting the complete IT infrastructure, including desktop networks, CCTV surveillance systems, intercoms, Wi-Fi networks, video conferencing systems, and servers. The role requires hands-on technical expertise to ensure uninterrupted IT operations, quick issue resolution, and proactive system maintenance.

Key Roles & Responsibilities Desktop & Network Support

 Installation, configuration, and troubleshooting of desktops, laptops, printers, and peripherals

 Managing LAN/WAN networks, switches, routers, and structured cabling

 User account management, access control, and basic network security

CCTV Surveillance Systems

 Installation, configuration, and maintenance of CCTV cameras, NVRs, and storage devices

 Monitoring camera health, uptime, and video quality

 Troubleshooting network and hardware-related CCTV issues

Intercom & Access Control

 Configuration and support of intercom systems and IP phones

 Coordinating with vendors for repairs and replacements

 Ensuring smooth communication across sites

Wi-Fi & Internet Infrastructure

 Deployment and management of Wi-Fi access points and controllers

 Optimizing coverage, bandwidth, and security

 Troubleshooting connectivity and performance issues

Video Conferencing Systems

 Setup and maintenance of video conferencing equipment (VC cameras, mics, speakers, displays)

 Supporting live meetings, boardroom setups, and hybrid conferencing

 Resolving audio, video, and network-related issues

Server & IT Infrastructure

 Basic server management (Windows/Linux), monitoring system health and uptime

 Backup monitoring, storage management, and basic recovery support

 Coordination with backend teams for advanced server issues

Preventive Maintenance & Documentation

 Conducting regular preventive maintenance checks

 Maintaining inventory of IT assets and spares

 Preparing site visit reports, issue logs, and resolution documentation

Coordination & Support

 Coordinating with backend support teams and vendors for unresolved issues

 Ensuring timely closure of tickets and adherence to SLAs

 Providing user training and basic IT awareness when required

Required Skills & Competencies

 Strong knowledge of desktop hardware, networking, and IT infrastructure

 Hands-on experience with CCTV, Wi-Fi, intercom, and video conferencing systems

 Good troubleshooting and problem-solving skills

 Basic knowledge of servers, backups, and security practices

 Ability to work independently at client sites

Preferred Qualifications

 Diploma / Bachelor’s degree in IT, Computer Science, or related field

 Relevant certifications (CCNA, MCSE, CCTV, Network Security – preferred)