Desktop Support Engineer (MacBook Expert)

Position Overview: We are looking for a skilled and experienced Desktop Support Engineer (MacBook Expert) to provide on- site technical support to our employees. The ideal candidate will have in- depth knowledge of macOS environments, troubleshooting Apple hardware and software issues, and ensuring seamless integration with enterprise systems. This role requires a proactive problem solver with strong communication skills and a customer-focused mindset.

Key Responsibilities:

• Provide on-site technical support for all MacBook users, ensuring timely resolution of hardware, software, and network issues.
• Install, configure, and maintain macOS systems, laptops, and related peripherals.
• Troubleshoot and resolve issues related to network connectivity, VPN, and Wi-Fi on macOS devices. Manage user accounts, access permissions, and device policies in Active Directory and MDM (Mobile Device Management) tools such as Jamf or Intune.
• Ensure regular software updates, patch management, and compliance with IT security standards.
• Assist with data backup, system recovery, and user migration during upgrades or replacements.
• Collaborate with cross-functional IT teams to maintain system stability and user productivity. 
• Document all incidents, resolutions, and procedures in a clear, structured manner.
• Provide user training and guidance on best practices for macOS and associated applications.

Required Skills and Qualifications:

Bachelor’s degree in Information Technology, Computer Science, or related field.

3+ years of hands-on experience in desktop support, with a strong focus on macOS systems.

Expertise in macOS troubleshooting, Apple hardware diagnostics, and configuration management.